MBNA Limited

Financial Ombudsman decision DRN-4579043 Upheld

Upheldoutcome, as published by the Ombudsman

£230redress stated in the decision

Fri Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr P informed MBNA that several transactions on his credit card in July 2022 were not authorised by himAPP scam refund refused

Mr P says he received poor customer service over several months including problems speaking to MBNA on the phone and not receiving a response to his letters.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4579043.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.