Shawbrook Bank Limited

Financial Ombudsman decision DRN-4577848 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

The decision to lend being irresponsible because the Lender did not carry out the right creditworthiness assessment.Irresponsible lending

The PR then went on to make general reference to the difficulties Miss K and Mr H had experienced with their Fractional Club membership. These were regarding the difficulty they had experienced when trying to book accommodation, the quality of the accommodation and that the resorts were not exclusive to club members.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4577848.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.