Wirex Limited

Financial Ombudsman decision DRN-4574944 Upheld

Upheldoutcome, as published by the Ombudsman

£105redress stated in the decision

Fri Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

The complaint Mr E complains that Wirex Limited took too long to return a payment to him.Payment delayed or failed

I can’t see any fair reason from the evidence here to support why this took so long.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4574944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.