MBNA Limited

Financial Ombudsman decision DRN-4574659 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr Y has complained that MBNA Limited (“MBNA”) has refused to refund him money he lost as the result of a scam.APP scam refund refused

He also added that he was suffering from memory issues and was a vulnerable consumer.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4574659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.