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Startline Motor Finance Limited

Financial Ombudsman decision DRN-4573860 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mrs Q complains that STARTLINE MOTOR FINANCE LIMITED (“Startline”) contacted her saying they would recover the vehicle that she had acquired using a hire purchase agreement with them. Mrs Q says this caused unnecessary stress and alarm as she was in an agreed payment arrangement at the time.Treatment in financial difficulty

I don’t think it was appropriate for Startline to have sent Mrs Q the termination notice when she was in an agreed repayment plan.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4573860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.