Ikano Bank AB (publ)

Financial Ombudsman decision DRN-4573457 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

I think this means there was a misrepresentation or breach of contract by the supplier, because the installed system is not capable of generating the amount of electricity shown in the order form and MCS certificate.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4573457.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.