Yorkshire Building Society

Financial Ombudsman decision DRN-4573173 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Tue Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mrs L says she trusted Yorkshire and this wasn’t made clear to her as a vulnerable pensionerSupport for vulnerable customers

Mrs L complains Yorkshire Building Society (Yorkshire) failed to inform her of the deadline to invest further funds into her ISAService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4573173.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.