Metro Bank PLC

Financial Ombudsman decision DRN-4572667 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr P, who is a director of B, complains that Metro Bank PLC delayed a transfer of funds from B’s business savings account to his own accountPayment delayed or failed

Mr P said he spent 55 minutes in the branch trying to complete the transfer.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4572667.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.