New Wave Capital Limited

Financial Ombudsman decision DRN-4565487 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

her personal credit file had been affectedCredit file reporting

the personal guarantee hadn’t been clear enough and that she wouldn’t have signed the agreement if she’d been awareProduct mis-sold

Rules cited

FCA Consumer Duty (PRIN 2A), CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4565487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.