TSB Bank plc

Financial Ombudsman decision DRN-4564460 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

I can’t see that Whistletree has misreported any information to Mr A’s credit file.Credit file reporting

You feel we have not taken your mental health into account, and that you were offered no support when you were struggling.Support for vulnerable customers

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4564460.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.