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Hastings Insurance Services Limited

Financial Ombudsman decision DRN-4563937 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr R complains that Hastings Insurance Services Limited trading as Hastings Direct unfairly withdrew its offer of credit.Irresponsible lending

After Mr R complained to Hastings Direct, it said it should not have declined his loan application after contracts had been signed and offered £100 compensation to apologise.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4563937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.