HSBC Bank plc

Financial Ombudsman decision DRN-4560746 Not upheld

Not upheldoutcome, as published by the Ombudsman

£950redress stated in the decision

Wed Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

I don’t feel that HSBC did act unfairly or unreasonably by following the arrears process that they did in 2023 which resulted in the defaulting of Mr C’s loan.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4560746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.