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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4559588 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr S complains that Creation Consumer Finance Ltd recorded the wrong default dates on his credit file.Credit file reporting

Creation later accepted responsibility, and asked Mr S to provide evidence about the IVA so that they could verify the date. On 1 September, it closed his complaint without amending the dates, and without explaining why.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4559588.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.