Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4558930 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

She’s also unhappy with the level of support they’ve provided when she’s been in financial difficulties and persistent debt.Treatment in financial difficulty

Mrs B has explained that she cannot discuss her account over the phone due to the impact it has on her mental health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4558930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.