Santander UK Plc
Financial Ombudsman decision DRN-4558491 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr M complains that Santander UK Plc haven’t provided him with the assistance he needed after he made a mistake transferring money from his Santander account.Payment delayed or failed
Santander has accepted that it didn’t provide the service it should have and paid Mr M £150 because of this.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4558491.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.