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National Westminster Bank Plc
Financial Ombudsman decision DRN-4558478 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest carried out an income and expenditure assessment and determined that Mrs E’s circumstances at the time meant the proposed change and further borrowing would be unaffordable for her.Irresponsible lending
Rules cited
FCA Consumer Duty (PRIN 2A), FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4558478.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.