MotoNovo Finance Limited

Financial Ombudsman decision DRN-4558233 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr S complains that MotoNovo Finance Limited (“MotoNovo”) gave him incorrect advice about his options when he fell into arrears on an agreement he took out with them.Treatment in financial difficulty

Our investigator also explained that Mr S had full use of the car he acquired during the approximate two years where regular payments were not made under the agreement. But, he thought MotoNovo needed to backdate a default they had applied to Mr S’s account to the earliest reasonable time that they should have done so.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4558233.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.