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National Westminster Bank Plc
Financial Ombudsman decision DRN-4558126 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs B complain that National Westminster Bank Plc (NatWest) won’t refund the money they lost when they sent a payment to an investment they now believe to have been a scam.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4558126.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.