Barclays Bank UK PLC

Financial Ombudsman decision DRN-4558050 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

declined a loan application despite initially accepting itIrresponsible lending

Barclays confirmed it had made a mistake. It apologised ,through us, and offered Mrs C £150 compensation for the distress and inconvenience.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4558050.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.