National Westminster Bank Plc

Financial Ombudsman decision DRN-4557787 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains that National Westminster Bank Plc (NatWest) is refusing to refund him the amount he lost as the result of a scamAPP scam refund refused

Mr B further says that NatWest did not consider his disabilities that he had made it aware of.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4557787.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.