BankConductIndex

Firms › Zopa Limited ›

Zopa Limited

Financial Ombudsman decision DRN-4554531 Upheld

Upheldoutcome, as published by the Ombudsman
£2,400redress stated in the decision
Tue Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mr J has complained that Zopa Bank Limited trading as Zopa acted irresponsibly when it approved him for a £6,000 loanIrresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4554531.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.