MONZO BANK LIMITED
Financial Ombudsman decision DRN-4554355 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr L complains that Monzo Bank Ltd did not refund a series of payment he lost to a scam.APP scam refund refused
Monzo took some time to provide Mr L with a meaningful response.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4554355.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.