Metro Bank PLC

Financial Ombudsman decision DRN-4552673 Upheld

Upheldoutcome, as published by the Ombudsman

£7,000redress stated in the decision

Mon Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

Miss A complains that Metro Bank PLC, trading as RateSetter, is holding her liable for a loan that was opened fraudulently in her name.APP scam refund refused

Remove any reference of the loan with credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4552673.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.