TSB Bank plc

Financial Ombudsman decision DRN-4551800 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

TSB initially told him to use its banking app to initiate the switch. TSB has confirmed that the process should in fact be started via its website link. The incorrect information Mr B was originally given caused a delay in starting the switching processService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4551800.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.