HSBC UK Bank Plc
Financial Ombudsman decision DRN-4547547 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
HSBC closed Mr P’s account. They’d been made aware that a customer of theirs had been scammed into making a payment into a supposedly safe account. This money had been paid into Mr P’s account. On questioning, Mr P had told HSBC that he’d received this money from his aunt to buy a car. However HSBC knew Mr P had lied. They closed his accounts and lodged a fraud marker with the industry fraud database, CIFAS.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4547547.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.