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Amigo Loans Ltd
Financial Ombudsman decision DRN-4546928 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
Wed May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Miss L complains that Amigo Loans Limited won’t agree a repayment plan with herTreatment in financial difficulty
She also complained about Amigo Loans’ decision to sell the debt... Miss J says that Miss L has mental and physical health issues which make her vulnerableSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4546928.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.