HSBC UK Bank Plc
Financial Ombudsman decision DRN-4546777 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
HSBC’s error was failing to act in line with their process when the funds were returned to them on 7 December. In other words, to return the funds to P’s client via the remitting bank. Rather it took the bank approximately six months, until June 2023 before it did so.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4546777.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.