Zopa Bank Limited
Financial Ombudsman decision DRN-4545465 Not upheld
Not upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Fri Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Zopa explained that Mr K contacted them on 26 June 2023 due to the arrears on his agreement and arranged a repayment planTreatment in financial difficulty
Mr K complains that Zopa Bank Limited (Zopa) unfairly terminated his finance agreement and has negatively impacted his credit file.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4545465.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.