Revolut Limited

Financial Ombudsman decision DRN-4544654 Upheld

Upheldoutcome, as published by the Ombudsman

£44,311redress stated in the decision

Fri Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

A company which I will refer to as ‘T’ complains that Revolut Ltd would not reimburse the money which was taken out of their account by fraudsters.APP scam refund refused

Initially there was some difficulty in reaching out to Revolut. Then Revolut asked M to go and first raise the matter with the local authority before they would look into.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4544654.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.