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Ascent Performance Group Limited

Financial Ombudsman decision DRN-4541133 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr H’s mortgage has been in arrears for some time.Treatment in financial difficulty

Mr H has told us that the worry and stress has affected his health.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4541133.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.