Halifax Limited

Financial Ombudsman decision DRN-4538170 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Fri Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr A is unhappy that Bank of Scotland plc (trading as Halifax) didn’t reimburse him after he fell victim to an investment scam.APP scam refund refused

His representatives also argued that, as he was 20-years old at the time of the scam, he should be considered vulnerable.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4538170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.