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The Co-operative Bank Plc
Financial Ombudsman decision DRN-4537356 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Data and privacy
In the Ombudsman’s words
Mr H complains that his mortgage with The Co-operative Bank Plc trading as Platform was mis-soldProduct mis-sold
Mr H complains that ... Platform has withheld information from him even after he’s made a subject access request.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4537356.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.