Barclays Bank UK PLC

Financial Ombudsman decision DRN-4536849 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

failed to provide a refund from their mortgage in a timely mannerPayment delayed or failed

Barclays looked into Mrs B and Mr K’s complaint about the refund and treatment they received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4536849.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.