HSBC Bank plc

Financial Ombudsman decision DRN-4536807 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

There was an unreasonable delay in HSBC re-crediting the first payment to Mrs H’s accountPayment delayed or failed

Mrs H says she received poor customer service over the phone, including being spoken to rudely and hung up on.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4536807.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.