HSBC UK Bank Plc
Financial Ombudsman decision DRN-4535978 Upheld
Upheldoutcome, as published by the Ombudsman
£563redress stated in the decision
Mon Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Service failure
In the Ombudsman’s words
The crux of this complaint is whether HSBC have acted fairly in not allowing Miss Z to draw down the funds from a loan after they told her it’d been approved.Irresponsible lending
HSBC’s systems have significantly failed, and because of that I’m simply not satisfied Miss Z had been treated fairly.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4535978.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.