Ulster Bank Ltd

Financial Ombudsman decision DRN-4534556 Not upheld

Not upheldoutcome, as published by the Ombudsman

£170,000redress stated in the decision

Mon Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Mrs R’s representative submits that Mrs R was vulnerable at the time, as she was suffering from mental health issues as well as alcohol dependency.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4534556.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.