Coventry Building Society

Financial Ombudsman decision DRN-4534103 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr K complains about incorrect information given by Coventry Building Society when he asked how interest is applied to a Limited Access ISA (online) (4) and Limited Access Saver (online) (8) account.Interest and rates

Coventry has since confirmed that information was wrong and that Mr K should’ve been told interest would accrue from the date his ISA transfer funds were received from his previous provider.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4534103.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.