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Starling Bank Limited
Financial Ombudsman decision DRN-4534003 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr P complains that Starling Bank Limited says it won’t refund him for money he transferred to a builder for what he now believes was a scam.APP scam refund refused
He noted that Starling had given its response within 35 minutes so could not possibly have investigated his concerns in any detail. He’d not had the chance to provide supporting evidence.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4534003.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.