Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-4533942 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Mr M’s complaint is about his mortgage account with Bank of Ireland (UK) Plc (BOI). Mr M is unhappy about the interest rate charged by BOI on his mortgageInterest and rates

I must also remind BOI of its obligation to treat Mr M sympathetically due to his vulnerabilities and to offer any assistance it can while Mr M is making arrangements to repay the mortgageSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4533942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.