Zopa Bank Limited
Financial Ombudsman decision DRN-4530693 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
she also has a repayment plan in place to clear some arrears that accrued on her account after she worked with Zopa to make more manageable repayments during a period she was experiencing financial difficulties.Treatment in financial difficulty
Zopa has acknowledged the notice of default sent to Ms G in April 2023, was issued mistakenly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4530693.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.