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National Savings and Investments
Financial Ombudsman decision DRN-4526854 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Mon Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NS&I have already paid Miss K £75 for what happened, and they have offered her another £50 compensation. I’m satisfied that a total of £125 compensation is in line with our awards for what happened here. I say this as Miss K was led to believe things were posted out to her when they were sent to her online inbox instead.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4526854.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.