Al Rayan Bank PLC
Financial Ombudsman decision DRN-4526316 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
The estate of Mrs P (“the estate”) is unhappy that Al Rayan Bank PLC didn’t transfer the estate’s funds into a profit-incurring account after a fixed term deposit matured.Bereavement and power of attorney
Al Rayan have acknowledged that when they did receive a viable instruction from Mr X to move the estate’s money on 29 December 2022, that they didn’t move the estate’s money until 9 January 2023.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4526316.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.