Barclays Bank UK PLC

Financial Ombudsman decision DRN-4525072 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mr L has complained that Barclays Bank UK Plc trading as Barclaycard didn’t fairly or reasonably deal with a claim under the Consumer Credit Act 1974 (“CCA”) in relation to a holiday product bought using his credit card.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4525072.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.