Barclays Bank UK PLC

Financial Ombudsman decision DRN-4524316 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss M asked Barclaycard to remove the hard search from her credit file.Credit file reporting

Barclaycard apologised for the conflicting information which had been given to Miss M about the address to which her evidence should be sent, and for the length of time it had taken to resolve the complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4524316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.