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American Express Services Europe Limited

Financial Ombudsman decision DRN-4522977 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Ms A complains that American Express Services Europe Limited (AESEL) irresponsibly provided her with a credit limit increase (CLI) to her credit card account in 2022.Irresponsible lending

She said that it had lent to her irresponsibly, despite her not being in unemployment and being vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4522977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.