Santander UK Plc
Financial Ombudsman decision DRN-4522779 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think that, having told Ms O that the matter had been referred to the branch to carry out an investigation, Santander should have told her the results of that investigation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4522779.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.