NewDay Ltd

Financial Ombudsman decision DRN-4521984 Upheld

Upheldoutcome, as published by the Ombudsman

£285redress stated in the decision

Thu May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

NewDay unfairly recorded Query Markers (Q markers) on his credit file when he raised a complaint.Credit file reporting

Mr D complains about difficulties making a payment via NewDay Ltd trading as Pulse’s app.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4521984.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.