Black Horse Limited
Financial Ombudsman decision DRN-4520680 Not upheld
Not upheldoutcome, as published by the Ombudsman
£26,889redress stated in the decision
Fri Mar 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mrs M complains that Black Horse Limited trading as Land Rover Financial Services (“Black Horse”) have not treated her fairly when she’s fallen into arrears on her car finance agreement.Treatment in financial difficulty
she complained to Black Horse about how they were handling her situation, as well as the fact they were reporting arrears/missed payments to the credit reference agencies.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4520680.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.