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Shawbrook Bank Limited

Financial Ombudsman decision DRN-4518277 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

There was no assessment of Mr and Mrs G’s ability to repay the loans at the time of lendingIrresponsible lending

Mr and Mrs G say that Shawbrook Bank Limited (“Shawbrook”) didn’t act fairly or reasonably when considering its obligations under the Consumer Credit Act 1974 (“CCA”) in relation to two loans taken to pay for timeshares.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4518277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.