Barclays Bank UK PLC

Financial Ombudsman decision DRN-4518124 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr A complains that Barclays Bank UK PLC hasn’t taken his personal circumstances into account or provided the assistance it should have when he has explained his financial difficulties.Treatment in financial difficulty

Mr A has said that he was told he would be called by the complaints team, but this didn’t happen.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4518124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.